Lovable·FixpaymentsStripeintermediate

A User Cancelled Stripe but Still Has Access in the App

Quick Answer

The cancellation or failed-billing state exists in Stripe, but the app is not applying that state to the entitlement record it actually trusts. In some cases it only checks subscription creation and never handles removal of access. Start with "Handle the full cancellation lifecycle" before making broader code changes.

Quick Fix Summary

Most likely cause	The cancellation or failed-billing state exists in Stripe, but the app is not applying that state to the entitlement record it actually trusts. In some cases it only checks subscription creation and never handles removal of access.
Fastest fix	Handle the full cancellation lifecycle
Use this page if	A cancelled user still sees premium features

You're in the right place if...

!A cancelled user still sees premium features
!Stripe shows cancelled or unpaid but access continues
!Downgraded users keep old entitlements too long

Why this happens

Fix

Handle the full cancellation lifecycle

Make sure your webhook updates access not only on successful checkout, but also on subscription deletion, scheduled cancellation, and payment failure if that should remove access.

Decide when access should end

Use one clear rule: immediately on cancellation, at current_period_end, or after failed payment recovery. If the rule is unclear in code, access drift is almost guaranteed.

Write the end state into the same entitlement record the app already reads

Do not keep one state in Stripe and another in a loose profile flag. Write the effective access state into a single subscriptions or entitlements record.

case 'customer.subscription.deleted':
case 'invoice.payment_failed':
  await markSubscriptionInactive(userId)
  break

Patch the generated billing logic

Tell Lovable to remove the one-way unlock model and handle access removal explicitly.

Copy this prompt

Audit the Stripe billing flow in this app so access is removed or downgraded when a subscription is cancelled, expires, or fails payment. Use one server-trusted entitlement record as the source of truth and make sure the app reads that same record when deciding premium access.

Prevent this next time

Unlocking access is only half the billing system. A clean payments model also knows exactly when and how access should end.

Frequently Asked Questions

Only if that matches your billing policy. Many apps let access run until current_period_end. The key is to make the rule explicit and implement it consistently.

The system handles unlocking access after payment, but never handles removing it after cancellation or payment failure.